Refund Policy

Refund Policy – SB Mart

At SB Mart, we want every customer to have a smooth and satisfying shopping experience. If you are not happy with your purchase, you may request a refund as per the terms below.

1. Eligibility for Refund

You are eligible for a refund if:

The product is damaged, defective, or wrong

The product is returned within the 7-day return period

The item is unused and in its original packaging

2. Non-Refundable Items

Refunds are not provided for:

Personal care products

Innerwear

Food items

Products that show signs of use

Items marked as “Non-Returnable” on the product page

3. Refund Process

Once we receive and inspect the returned item, we will approve or reject your refund request.

If approved, the refund will be processed within 3–7 business days.

Refund will be credited to your original payment method (UPI, bank, card, wallet, etc.)

4. Late or Missing Refunds

If you haven’t received your refund within the expected time:

1. Check your bank/wallet account again

2. Contact your bank or payment provider

3. If you still need help, contact us

5. Replacement Option

Instead of a refund, you may choose to receive a replacement for eligible products.

6. Contact Us

For any refund-related questions, email us at:

 bg912428@gmail.com